Return policy
Thank you for shopping with us. We want to make sure your shopping experience is as smooth and enjoyable as possible. Please take a moment to review our Return and Refund Policy.
1. Returns
We accept returns within 14 days of the purchase date. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have the original tags and labels attached.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be automatically applied as a store credit .
3. Exchanges
If you need to exchange an item for the same item, please contact us at support@therfb.com and send your item to 80-21 37av jackson height ny 11372.
4. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@therfb.com with details and photos of the product. We will provide instructions on how to proceed with the return or exchange.
6. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including but not limited to:
- Personalized or customized items
- Perishable goods
- Earrings and other pierced jewelry
- Underwear and swimwear
8. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact us at support@therfb.com . Our customer support team will be happy to assist you.
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Please check this page periodically for any changes. Your continued use of our website and services constitutes acceptance of our policies and any changes therein.
Thank you for choosing us for your shopping needs!
Sincerely,
the royal family boutique
support@therfb.com
7189732215
https://www.theroyalsfb.com